Refund Policy
Last updated: August 2026
1. Before Work Starts
You only pay the setup fee once you've approved a written quote. If you change your mind before we've started work, it's fully refundable. No questions, no fee.
2. Setup Fee, Once Work Has Started
The setup fee covers real hours: WhatsApp Business verification, configuration, and initial build. Once we've started that work, it's non-refundable, in the same way you wouldn't expect a refund partway through a renovation. If something we delivered doesn't match what was agreed in the quote, tell us and we'll fix it. That's on us, not a refund situation.
3. Monthly Retainer
The retainer is billed in advance for the month ahead. You can cancel anytime, effective for the following month. We don't refund the current month already in progress, since that covers hosting and support already running.
4. How Do I Request a Refund?
Message us through the “Book a Call” link on the homepage and tell us what happened. There's no form to fill out or ticket number to quote. We'd rather talk it through directly than have you read a policy at us.
5. Not Covered
- Setup work already completed and delivered.
- The current month of an active retainer (future months are simply not billed once you cancel).
- Work paused or stopped due to a breach of the Terms of Service.